Begin With the Charge, Not the App
You get almost no context attached to a surprise renewal. A company you do not recognise, a store name instead of an app name, or a meaningless code may be what your statement shows. The first job, before touching any setting, is to figure out which of three places actually took Love Me When I’m Gone drama the money: Apple, Google, or the company’s own website. The answer settles where you cancel, who is able to refund you, and how long you have to ask. Even though the short drama app made the offer, anything bought on an iPhone is an App Store charge. One on Android belongs to Google Play, and a browser purchase belongs to the company, beyond either store’s reach.
Deleting the App Does Not Cancel Your Subscription
Being billed again after believing they were done most commonly comes down to this. Apple’s support material says plainly that deleting an app from your device leaves its subscription running. In substance Google’s wording matches: uninstalling an app will not cancel a subscription bought through Google Play. The reason is a structural one: the subscription is a record the store keeps against your account, not a file inside the app. Billing carries on whether or not the icon is still on your home screen. The assumption behind deleting a drama app and then being charged again was a fair one, so treat the decision to cancel a subscription as an errand of its own.
How to Cancel on an iPhone or iPad
Apple keeps every subscription in one list, the fastest of the three routes. You want Settings > [your name] > Subscriptions. Every active plan is listed there, the weekly passes that these apps favor included, and each one can be cancelled on its own. A short-looking list usually means you are signed in with a different Apple Account than the one used at purchase. Cancelling ends the next renewal rather than access itself, and the pass runs to the end of the paid period. Apple wants cancellations at least a day before renewal, so act when you decide.
- Open up Settings and tap on your name.
- Now tap Subscriptions.
- Select the app, then Cancel Subscription.
- Check the entry shows an expiry date.
Cancelling on Android
On Android that same list lives in the Play Store, not in system settings. Open Google Play, tap the profile picture, then Payments and subscriptions, then Subscriptions. Entries appear with renewal dates, and stopping one takes a tap and a confirmation. Access ordinarily continues to the end of the period you already paid for. Should several Google accounts share the phone, check each, since a subscription follows the buying account. Google repeats the point made above: uninstalling changes nothing at all, so this list is the only place where the decision registers.
- Open Google Play and tap on your profile picture.
- Choose Payments and subscriptions, then Subscriptions.
- Choose the app, then Cancel subscription.
- Confirm the entry shows an end date.
Cancelling Inside the App
Some apps offer their own cancellation control, and ShortMax documents its version clearly. Its terms say the subscription renews automatically twenty-four hours before the period expires, at the same price, and can be cancelled in the app under “About Subscription”. Store buyers are sent back by the same terms to App Store or Google Play subscriptions, and that is the detail that matters. An in-app switch governs only what the app controls, so if the money went through a store, the store’s list stays authoritative. A reelshort subscription bought on an iPhone behaves the same way, with the app displaying the plan while Apple holds the renewal. When unsure, do both, and then confirm the store entry shows an expiry date.
How to Ask Apple for a Refund
Apple runs refunds through a single page, reportaproblem.apple.com, where you sign in and find the charge in your purchase history. You select the item, take a reason from the menu, and give a brief description of what happened. Apple’s guidance says a decision usually arrives within twenty-four to forty-eight hours, by email rather than in the app. Keep the explanation factual: the date, the amount, whether you took it for a trial, and whether you watched anything. Nothing is lost by asking politely about a charge you did not expect. Should it be declined, the reply usually explains the basis, which tells you whether making a second attempt is worth it.
Requesting a Refund From Google
Google Play keeps a tighter clock for self-service. Its support material says that within forty-eight hours of a purchase you may be able to request a refund through the store, and afterwards you are sent to the developer. The second stage is where people stall, as the developer is a firm they have never had dealings with. The listing in the store publishes the developer name and, usually, a support contact, so begin there. Include the order number from your Google Play receipt along with the date and amount, since no team can trace a payment from a description. Those two decisions are separate, and a refusal at the store does not settle the developer’s answer.
When the Purchase Was Made Through a Website
Buying a pass or a coin pack on a company’s own site takes both stores out of the picture. What you accepted at checkout then becomes the whole rulebook. The terms of use at My Drama illustrate this well: coin purchases are final, coins are forfeited after twelve months of inactivity, and web purchases are not refundable except where the law requires otherwise. The same terms grant users in the European Union and the United Kingdom a fourteen-day withdrawal right, the exception that the last clause leaves room for. If you are covered by that right, say so plainly, giving the purchase date. If it does not cover you, a courteous message can still work, though it is a request rather than a claim.
When You Cannot Identify the Drama App That Charged You
Unidentifiable charges are common because the billing name is often the legal entity and not the brand on the icon. Start from your store purchase history, which shows charges by app and date and usually solves it. If the charge shows up in neither store, it came from a website, so search your inbox for a receipt from that date. ShortMax customer service makes a useful model: the company lists a service email address in its terms, and its replies on Google Play ask customers to include their account UID or put a clear subject on the message. That UID matters more than anything else you send, because it identifies your account within a library of tens of thousands of titles. Take a screenshot of the charge, note the amount and currency, and send everything in one message.
Where You Bought It, Where You Fix It
The routes are condensed in the table, because the problem is one of getting a purchase to the right counter. Read the left column first, and ignore the rest until you find your row. Deadlines are the part people miss, so they have a column of their own. Weekly passes usually sit at about $19.99 a week in the US App Store as of September 2026, and prices differ by country and change without notice. A weekly cycle leaves far less warning than a monthly one, which is why speed counts. Note too that a coin pack is no subscription: nothing to cancel, only a single one-time charge.
| Where it was bought | Where cancelling happens | How to request a refund | The deadline |
|---|---|---|---|
| An iPhone or iPad | Settings, then your name, then Subscriptions | Apple’s own report a problem page | Cancel a day ahead, reply in 24 to 48 hours |
| An Android phone | In Google Play, Payments and subscriptions | A Play refund request, then the developer | 48 hours of self-service, then developer’s terms |
| Inside the app itself | “About Subscription”, as ShortMax’s terms have it | Company service email, quoting your UID | Renewal is set 24 hours before expiry |
| A company website | The account page you originally signed up on | A written request to company support | My Drama: not refundable unless law requires |
| Coin pack | Nothing to cancel, since it is one-time | The store rules apply to the charge | My Drama: coins are final, forfeited after 12 idle months |
What to Expect in the Reply
Because outcomes vary, go in with calibrated expectations rather than a promise. The ShortMax terms say refunds are “not entertained unless the paid product/service is unusable for the reason of ShortMax”, and the agreement is governed by Hong Kong law. Other companies word it another way, yet tight refund policies are widespread. That friction shows up in public sentiment, and ReelShort holds a 1.3 out of 5 rating on Trustpilot from 250 reviews, with billing and cancellation among the recurring themes. Take it as a reason to keep careful documentation of your own request, not as a verdict on it. Keep the receipt and any reply together, check the statement after the next billing date, and if a charge still lands, the card issuer is your last stop.
